General Terms for Payment Collectors

• You must be legally authorised to create and operate the collection in question.
• If you are collecting on behalf of a club, association, residents’ group, business, organiser, or other body, you must have authority to do so.
• You must provide accurate registration, onboarding, and profile information and keep it up to date.
• You may be required to complete verification or connected-account onboarding with Stripe or another third-party provider before receiving funds.

• Payment processing, connected account onboarding, payout functionality, and related regulated payment services are provided through third-party providers, including Stripe.
• Your use of those services may be subject to Stripe’s and other providers’ terms, policies, verification requirements, prohibited-business restrictions, reserve decisions, and compliance reviews.
• Tuppence does not control the independent onboarding, underwriting, reserve, payout, suspension, or compliance decisions of Stripe or another provider.
• Where your collection uses Stripe-connected flows, Tuppence does not itself hold funds on your behalf or provide escrow services.

You agree that all collections you create will be lawful, accurate, and fair to payers.

You must:

• describe the purpose of the collection accurately and not misleadingly;
• set correct amounts, currency, and payment terms;
• only collect for purposes you are entitled to collect for;
• use collected funds in a manner consistent with the stated purpose and applicable law;
• comply with any legal obligations that apply to you, including tax, accounting, consumer, charity, event, or local-law requirements;
• ensure any goods, services, access rights, memberships, events, or benefits described to payers are lawful and accurately presented.

You must not use Tuppence for:

• fraudulent, deceptive, or misleading collections;
• activity that breaches sanctions, anti-money laundering, anti-terrorist financing, export control, or similar laws;
• prohibited businesses or transactions under Stripe or another relevant payment provider;
• unlawful fundraising, unlawful gaming/gambling, or restricted financial activity without proper authorisation;
• the sale or facilitation of unlawful, infringing, harmful, or prohibited goods or services.

We may investigate, suspend, restrict, or disable collections where we reasonably suspect prohibited, fraudulent, sanctioned, abusive, or high-risk activity.

• Platform fees, payment-provider fees, and related charges may apply and will be presented or made available to you through the platform or relevant provider documentation.
• Payout timing, reserves, verification holds, or restrictions may depend on Stripe or another payment provider.
• You are responsible for your refund policy, complaint handling, and communications with payers, subject to applicable law and payment-provider/card-network rules.
• You remain responsible for disputes, chargebacks, reversals, or complaints arising from your collection, goods, services, or event.

Tuppence may assist operationally at its discretion, but does not assume your primary responsibility to payers.

You must only use payer information lawfully, fairly, and for the purposes for which it was collected.

• You must not misuse payer contact information, payment information, or any optional payer-input data.
• If you use payer data outside the Tuppence platform, you are responsible for ensuring that you have an appropriate lawful basis and that you comply with applicable privacy law.
• Tuppence’s handling of personal data is governed by its Privacy Policy; your own independent use of payer data may also create separate obligations for you.

We may suspend, restrict, remove, or terminate your account, collections, or access to features where reasonably necessary to:

• enforce these Terms;
• protect payers, users, Tuppence, Stripe, or other third parties;
• respond to fraud, chargeback risk, sanctions concerns, suspicious activity, or legal complaints;
• comply with law, regulation, court order, or a third-party provider requirement;
• respond to inaccurate, misleading, unlawful, or unsafe collection activity.

You remain responsible for your own compliance with laws applicable to your collections and any goods, services, memberships, events, donations, or benefits connected to them.

Tuppence does not give legal, regulatory, tax, accounting, or financial advice.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

If you have questions about these terms, please contact support@tuppence.app.

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